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membership |
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 Is the web site really free for my business? What's the catch? |
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 Yes it is really free . no catch! We are building our network with plans of selling advertising down the road. All we ask is that you share the site with your existing clients so that they may stay updated on changes, events, or promotions at your place of business and so that they can use our site to find other personal services that you do not offer. For example, if you are a salon, make sure they know about Velvetbell.com for finding cosmetic surgeons, personal trainers, or pet sitters.
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interating with my customers |
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I have a customer list, including email addresses. Can I use that list with velvetbell.com? |
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We can help you interact with your existing customer base via velvetbell.com in just a matter of hours. We will import your list and make your customers instant velvetbell.com members. Once that happens, they will automatically have your business listed as a favorite. This means that every time you post a new event, special & deal, and/or last-minute appointment, your customers will be notified immediately. This feature can greatly reduce the amount of time you spend going through your call/waiting list attempting to reach your customers. Our technical support team will be able to walk you through the process, and there is no technical expertise required in order to make this happen.
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Can other businesses use my customer list? |
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No other businesses will have access to your data/customers. In addition, we do not sell customer information to third-party sources.
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getting started |
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How do I sign up my business for velvetbell.com? |
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Select "register my business" at the top, right corner of any page on velvetbell.com. There will be a series of questions to complete before selecting "register" at the bottom of the page. You will see a confirmation page once you have successfully registered. At that point, you are ready to author and publish your business listing to consumers. |
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What do I do after I register my business? |
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After you register, you will go to "My business" and complete the 4 sections of your business: General Information, Services, People, and Promotion. Make sure you complete all of the sections to take full advantage of what velvetbell.com can offer your business. If you experience any trouble following, please call customer support at 703-626-1883.
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I’m not sure what some of the sections are asking me for? |
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Don't worry. There is an overview page for each section that details the purpose for each of the aspects of your business listing. |
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consumer launch |
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When will customers start using velvetbell.com? |
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Consumer marketing is ongoing in the metro areas of Washington, DC, and Philadelphia, PA. Velvetbell.com advertises through Internet marketing, email campaigns, postcard mailings, events, and more. We are constantly driving new consumers to the website for all of their personal services searches. Make sure you list your employees! |
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troubleshooting |
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How come I cannot find my business when I do a search? |
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The most likely cause for not finding your business is that you do not have your business service categories defined. Under My Business, go to the Services section and then Service Categories. Select the service categories that you offer and then click Update. Performing this step now tells your customers that you offer these services! |
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I updated my business listing, but the information didn't save. Why? |
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After you complete each page, you must select "update" at the top or bottom of the page to save your changes - whether you are entering it for the first time or making edits. |
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How come my photos won't upload? |
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They may not be uploading because they are too large. When you upload the photo and select update, see if there is a message at the top that indicates your photo is too large. If that is the case, you can either follow the instructions on the right that says "Need to resize a photo?" or open the photo in the photo editor on your computer to resize it. Most people have software that comes with your computer that allows you to resize images. |
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If you still have questions, contact us via the contact us link below. We'll be happy to answer your questions.
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